Utilities are already familiar with managing disruptions but now they are facing unprecedented challenges.
Secure, reliable power is always needed but flexibility is vital now to deploy resources safely and facilitate the shifting need of energy demand. With the pandemic, we have seen utility revenue streams change; heavy load centers for manufacturing and commercial operators have now shifted to support residential needs and people working from home. Additional shifts can be anticipated as economic activity returns.
Looking ahead, utilities will have choices to make:
- What immediate steps should be taken to create a safer work environment for their employees, customers and stakeholders?
- What processes need to be executed to sustain continued success and support energy resilience in the face of future shocks and stressors?
- And what new business models and solutions can be implemented without compromising the overall fiscal and economic viability of the organization?
Through business model transformations and regulatory utility redesign, we have the expertise and technologies to assist utilities with addressing the challenges of our new normal.